Be the new

IT Service Desk Analyst

in a biotech company focused on the discovery, design and development of innovative peptide-based medicines

Zealand Pharma A/S (Zealand) is a Copenhagen-based biotechnology company focused on the discovery and development of peptide-based medicines. More than 10 drug candidates invented by Zealand have advanced into clinical development, of which two have reached the market and three candidates are in late-stage development. We are passionate about improving the quality of life for patients with metabolic and gastrointestinal diseases, and other specialty or rare disease areas with significant unmet medical needs. Zealand was founded in 1998 in Copenhagen, Denmark, and has presence the U.S. as well.

Zealand Pharma is in search of an end user Service Desk Analyst to provide IT support for our employees. The Service Desk Analyst is responsible for providing remote and on-site technical support to internal colleagues in an efficient and accurate manner. The Service Desk Analyst will report to the Senior Director, IT Infrastructure and Operations and collaborate closely with peers on the Service Desk, and other technology teams to ensure the best technology experience for our internal customers. Experience in pharma/biotech is preferred, particularly with small to medium size companies in a high growth environment. This position will be primarily on-site in our Søborg office.

ROLES AND RESPONSIBILITIES

Provide on-site (and occasionally remote) computer/device support as part of a global team providing top class support to internal employees.
Troubleshoot and resolve IT related issues with desktops and laptops, printers, mobile devices, data cabling, networking, and other technology peripherals.
Manage PC inventory and build/image/deploy new hire desks with computer and other equipment as needed.
Maintain, update, and create documentation where necessary.
Constantly strive to improve our working processes and procedures.
Coordination of on-site repairs of warranty and non-warranty hardware.
Recommend upgrades, repair or replacement as appropriate, or escalating to other IT staff.
Take ownership of, listen to, and understand basic technical problems, ask relevant questions to resolve problems within required timeframes.
Capable of escalating tickets to Tier II/III teams and third-party service providers or vendors when necessary.
Provide basic advice and assist with user training and onboarding.

REQUIREMENTS

3 years of experience in a helpdesk environment with ticketing system.
Strong communication (written and verbal) and interpersonal skills with technical and non-technical staff.
Strong troubleshooting skills across a variety of products and systems.
Proven background with knowledge of Microsoft products including Active Directory, Microsoft 365, SharePoint, Microsoft Office, and Windows 10/11.
Strong experience with mobile devices, such as Apple phones, Android phones, and iPads. Intune MAM and MDM experience a plus.
Experience with audio visual systems, such as Polycom and Microsoft Teams compatible devices.
Hands-on experience with troubleshooting basic network protocols and services such as IP, DNS, and DHCP.
Capable of working on a global team and reporting to a leader in the United States.
Strong research skills, and ability to work with vendors to find solutions to problems.
Basic knowledge of cybersecurity best practices.
A self-starter with strong organizational and time management skills.
A strong interest in all things current and developing in the technology world.

What we offer

Our employees are fundamental to our success, and we continue to be able to attract and retain people with vast experience and talent. We have a unique culture, characterized by excellent teamwork and strong engagement across the organization.

Our work environment is characterized by strong cross functional team-work, room for individual performance and development, informality and respect, high work-ethics and engagement, and fun.
At Zealand, we understand the value of a diverse workforce. As an employee, you will be part of an innovative, cross-disciplinary and cross-cultural working environment.

We offer a combined compensation package which includes a base salary, pension, bonus, and an attractive employee share program. We care about our employees’ well-being and offer health insurance, use of massage, fitness, and a range of social clubs and activities. To find out more about working at Zealand, visit www.zealandpharma.com.

Application

Please apply no later than April 7, 2023

About Zealand Pharma A/S

Zealand Pharma A/S (Nasdaq Copenhagen: ZEAL) ("Zealand") is a biotechnology company focused on the discovery and development of innovative peptide-based medicines. More than 10 drug candidates invented by Zealand have advanced into clinical development, of which two have reached the market. Zealand’s current pipeline of internal product candidates focus on specialty gastrointestinal and metabolic diseases. Additionally, the portfolio includes clinical license collaboration with Boehringer Ingelheim and pre-clinical license collaboration with Alexion Pharmaceuticals. Zealand is based in Copenhagen (Søborg), Denmark. For further information about the Company's business and activities, please visit www.zealandpharma.com or follow Zealand on LinkedIn or Twitter @ZealandPharma.